AddressJob Description (Posting).'Deploy, Configure, Manage and Troubleshoot large scale enterprise Microsoft Windows Environment running in Windows 2008, 2012, 2016, 2019. Install and configure and maintain server operating systems and repair server hardware Install and manage VMWare VSphere 5. x & 6. x Proactively maintain and develop all infrastructure technology to maintain a 24x7x365 uptime service Engineering of systems administration-related solutions for various project and operational needs Maintain best practices on managing systems and services across all environments Provide a point of escalation and support to the Service Desk Team. Participate in weekend maintenance activities, as required. Perform routine system administration duties. Monitor servers and troubleshoot problems. Produce appropriate documentation for application deployment, configuration, and related processes. ESXi deployments VM creation, templates, snapshots and VM backup Administer and support VMware platform. Maintain appropriate documentation on virtualization. Provide 24/7 on-call support for the environment. Participate in weekend maintenance activities, as required. Perform routine system administration duties. Monitor ESXi servers and troubleshoot problems. Provides training and technical leadership to Tier I personnel. Provide additional support when necessary for backup and storage functions.' (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
QualificationB-Tech
Skill (Primary)CFS-Platform Engineering-Oracle DBA
Skills: Vmware Vsphere, Templates, Systems Administration, Oracle Dba, Snapshots
Experience: 0.00-2.00 Years
