395034BR

India

Location : #L1 Hybrid
Responsible for Solution Delivery of global and/or local IT infrastructure services delivered to Novartis Manufacturing sites in scope. Drives collaboration and communication with Site Infrastructure Teams and Application Manager Communities, as required. Partners with IES (and its service providers), relevant stakeholders in DDIT OPS and other functions to ensure smooth Solution Delivery and operations. Acts as the primary point of contact for local and/or global infrastructure services for assigned scope to meet service levels and understand business areas/processes and future demand for infrastructure services.
Your responsibilities include but not limited to:.

• Oversee end-to-end Delivery/integration of Infrastructure services delivered to Partner organizations including Operations, Projects, Application Infrastructure Portfolio and Demand Alignment
• Contribute to regular/periodic reviews bringing in IT Function perspective
• Collaborate and communicate with DDIT OPS Site teams to align infrastructure related priorities and ensure smooth service operations and execution
• Drive collaboration with DDIT OPS site teams via coaching, training, and identification/ exploitation of opportunities and synergies at a local level
• Develops and enhances relationships with key stakeholders, acting as a trusted advisor / key point of contact actively managing expectations and monitoring satisfaction levels and service adoption
• Manage escalations for the timely resolution of infrastructure incidents (and/or other processes) that impact Manufacturing sites and/or DDIT OPS applications
• Support audit preparation, participation, and remediation for assigned scope
• Support infrastructure life cycle management campaigns and other initiatives (e.g., new services for C-layer hosting).
• Support the execution of local and/or global infrastructure projects and strategic programs for IES and DDIT OPS (e.g., TOPAZ, MES Golden Image), ensuring hand-over into operational support

https://www.youtube.com/watch?v=ggbnzRY9z8w

Strong knowledge of IT service management processes and experience in improving processes

• Knowledge of Project management processes
• Experience leading cross functional teams and managing relationships with business customers
• Proven leadership, communication and management skills
• Experience of working with multiple third party vendors, strong customer focus
• 6+ years of experience in IT service operations

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network

Operations

DATA, DIGITAL & IT

Hyderabad, AP

Nov Hltcr Shared Services Ind

Technology Transformation

Full Time

Regular

No

No