Assistant Manager, Work Management Tool

JOB TITLE: Assistant Manager- Work Management Tool

CAREER LEVEL: D2

About AstraZeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities.

What we do:

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

• As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.

• A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.

• We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

About the role

Roles and Responsibilities

As Work Management Tool (WMT) Assistant Managerwithin GCO Omnichannel Operations, lead the maintenance, governance, and ongoing evolution of a high-quality Work Management Tool, focused on service delivery excellence and performance. This lead will apply operational rigor, consistency, and scalability in their operations, enabling data-driven decisions for the Work Management Tool.

• Manage a team of WMT analysts and associates to drive delivery of high quality and efficient omnichannel operations

• Accountable for WMT, supporting all Omni Ops regions, services, and partners

• Help to develop and continue to maintain SOPs to effectively capture/track Omni Operations work in WMT

• Establish and enforce standards for consistent, comprehensive, and informative data-capture within the WMT, and its integration into reporting and dashboard (the CUBE) frameworks

• Partner with GPOs to understand business requirements and implement new WMT features/roadmaps to align to the requirements, providing solutions that drive standardization and align to standard methodologies

• Maintain relationships with regional leads, service team leads, vendor management leads, and other user-group leads to optimize UX and evolve the WMT

• Partner with Reporting and Demand & Capacity Planning leads/teams to ensure seamless integration

• Lead ongoing governance and internal audits to maintain integrity of WMT, including data integration with reporting and other tools

• Provide one-off solutions with other tools, automate manual processes, data migration routine, and extract data for reporting and analytics purposes

• Lead the creation of training material and standard operation procedure documentation, as well as an SOP for onboarding/training for new users (internal and external)

• Establish a ‘ticketing’ process to provide user support for the WMT

• Continually look for opportunities to simplify, optimize and/or automate our systems/processes, collaborating closely with other internal AZ teams and departments as needed

• Explore and take advantage of industry best-practices to improve our systems/processes

• Consulted as SME (Authority) and primary point-of-contact for all aspects of WMT, providing valuable inputs regarding strategy, execution, scaling, and operation of capabilities

• Handles and develops the team, including promoting a collaborative and inclusive team environment

• Conducts standard line manager tasks for each team member, including performance check-ins and evaluations and supporting career progression goals; addressing performance issues as required.

Essential Skills and Experience

• 6+ years of direct work experience in operations, with Work Management Tool-related or other similar programme development and implementation

• Solid knowledge of Jira (Jira Software Premium, Jira Service Management, Jira Work Management), Smartsheet & SNOW business project Management Tools

• Extensive experience managing and analyzing data

• Good familiarity with querying and reporting tools

• Understanding of agile, kana, waterfall, and hybrid work/project methodologies

• Good proficiency with Microsoft Excel, Power BI, SAP BO

• Experience in SQL & Java script for interaction with reporting teams

• Familiarity with some financial reporting tools like Anaplan, OBIEE & CCTR Reporting, COUPA

• Very good project management skills, with expertise in keeping leaders and collaborators informed appropriately

• Experience in driving continuous process improvements and process automations

• Skilled proficiency in preparation of reports, presentations, summaries, and analysis

• Track record of effectively analyzing and recommending solutions to the team/collaborators for complex tasks

• Ability to influence without authority and drive adoption/compliance

• Excellent written and verbal communication skills, with the ability to clearly convey technical or complex concepts and to tailor communications based on the audience

• Experience in managing a team of direct reports

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Desirable Skills and Experience

• Bachelor’s degree or higher

• Experience in pharmaceutical industry

• Experience in managing and partnering with diverse teams

• Experience in communicating with stakeholders in multiple geographies

• Strong listening and presentation skills

• High-level understanding of Omnichannel campaign workflows, strategy, and implementation

WHY JOIN US?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.