Assistant Manager - Delivery

LNT/AM-D/881256

EdutechChennai Head Qrs.

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  Role Overview: The B2B Delivery Coordinator, with 7-12 years of experience, is responsible for end-to-end coordination of our hybrid (online/offline) course delivery to college partners.

• Point of Contact: Act as the primary liaison for our college partners, addressing their specific delivery requirements and promptly resolving any concerns.

• Internal Collaboration: Collaborate closely with in-house Subject Matter Experts and internal operations teams to ensure all necessary resources for seamless course delivery are prepared and accessible.

• Proactive Problem Solving: Identify and proactively address potential challenges and bottlenecks in the delivery process, working to develop effective solutions.

• Customer Focus: Continuously assess customer satisfaction and gather feedback to enhance the overall experience. Make necessary adjustments to exceed client expectations and ensure their needs are met.

• Education Sector Expertise: A solid background in B2B coordination within the education sector is essential, along with excellent project management skills focused on delivering high-quality educational content.

• Optimal Communication: Maintain open lines of communication at all times, ensuring that all relevant activities are communicated to customers, and they are consistently apprised of their course progress.

• Resource Management: Oversee the allocation of resources, both online and offline, to ensure they are prepared, available, and utilized efficiently to support course delivery.

• Continuous Improvement: Play an active role in ongoing quality improvement efforts, striving for excellence in course delivery and customer satisfaction.

• Strategic Thinking: Develop and implement strategies to optimize delivery processes, increase efficiency, and enhance customer experiences.

• Team Player: Work collaboratively with cross-functional teams to achieve successful course delivery and maintain strong internal and external relationships.

• Adaptability: Be adaptable and responsive to changing requirements, demonstrating flexibility and problem-solving skills in a dynamic educational environment.

• Customer-Centric: A deep commitment to meeting customer needs and ensuring their success is at the core of this role.

• Call and Mail Support: Prior experience in call and mail support activities is required to address customer inquiries and provide timely support.

• L2 Escalations: Confidence in handling L2 escalations, ensuring that complex issues are resolved effectively and efficiently.

• Analysis and Reporting: Knowledge and prior experience in preparing client-wise detailed analysis reports, monthly review reports, and gap analysis to assess and improve course delivery.

• Interpersonal and Communication Skills: Strong interpersonal and communication skills are a must, facilitating effective collaboration with internal teams and maintaining positive relationships with clients.