Address
Form of work
SalaryWe supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.
For more information please visit www.akzonobel.com.
© 2023 Akzo Nobel N.V. All rights reserved.
Main Purpose
Provides technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.
Specific Tasks
- Delivers training to customers on the use and application of the company products, equipment and documentation, both on-site at the customer’s location and within the training center
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
- Performs technical scans and audits at designated customers.
- Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
- Proactively prevents and solves problems of a technical nature occurring at existing customers.
- Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
- Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
- Supports product development with prototype selection advice and test market execution.
- Maintains allocated technical company equipment in a safe and proper manner.
- Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace.
- Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
- Promotes the positive company image and develops long-term relations with customers.
- Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations.
Internal Relations:
External Relations:
- Sales
- Quality Assurance Department
- Solutions Lab / Technical Department
- Production / Planning Department
- Order Desk
- Key Accounts & Customers
- Prospects
- Distributors
- Equipment Suppliers
- Cleaning Chemical Suppliers
- Testing Laboratories
Open Comments:
- Job nature involves frequent travel
- Effective verbal & written communication expected (Multi-Linguistic)
- Drives new product implementation & aspects
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
