AddressPurpose of Position:
Responsible for managing orders from global customers. This position will contribute to establish & maintain best practices in order acceptance to delivery for export customers in MEA and SEA Region. Shall be responsible for handling the revenue requirements of exports.
Key Responsibilities
Support and execute overall process of customer service & related interfaces with customers including order processing (after understanding customer requirement & expectations) and drive fulfillment.
Drive continuous improvement in customer support processes, policies, and procedures, and identify opportunities to enhance the customer experience.
Identify and address customer issues and complaints, and work with the regional customer & sales support team to resolve issues in a timely and effective manner.
Handle customer complaints in accordance with company / business procedures & work closely with Technical Support/Quality-CDT&R team and track complaints through resolution including arranging replacement of warranty spares.
Participate in S&OP process with Planning, Finance & Regional teams; have alignment on forecast and delivery expectations and work on execution of agreed S&OP plan.
Monitor key performance indicators (KPIs) such as OTD, FG inventory, Revenue, and act for improvement where necessary.
Collaborate with cross functional teams to ensure that customer needs are met, and issues are resolved effectively.
Take ownership and be accountable for meeting on time delivery and revenue target.
MIS & Business Insights Monthly KPI reporting, sales vs forecast accuracy analysis, variance analysis.
Manage accurate shipping documentations (pre & post shipment) including letter of credit & timely disposal.
Close Networking with Cross Functional team viz. Sales, Planning, Engineering, Sourcing, Logistics, Finance /Tax, Global Product Management & Leadership team.
. Education & Experience:
Total experience of 12+ years export order handling in MNC environment. Exposure of managerial experience in customer service/supply chain management will be an added advantage
Bachelors degree in any discipline + Post graduation diploma/degree in International Trade.
Overall expert knowledge of the Import and Export trade including compliances and understanding of the Shipping industry.
Background & Skills
The ideal candidate must possess solid knowledge of international Trade including compliance, expertise in handling Letter of credit, export logistics and shipping and shipping documentation.
Excellent communication and interpersonal skills, with ability to collaborate effectively with stakeholders at all levels of the organization locally and globally.
Expertise in MS-Office, proficient in SAP (SD & MM)
Result Driven and Customer focused. Ability to work under pressure and handle multiple tasks simultaneously in a timely manner.
Strong problem-solving skills and the ability to handle customer complaints and escalations.
Strong analytical skills and the ability to leverage data and metrics to drive insights, identify trends, and make data-driven operational decisions.
Strategic mindset with the ability to think critically, anticipate challenges, and develop innovative solutions to complex operational issues.
Proactive, results-oriented, and adaptable, with a strong ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
Gilbarco Veeder Root India is looking for .
Education : Any Graduate / Post Graduate
