AddressDesignation: Assistant Manager
Role: Customer Service
Department: Customer Experience
Location: Noida
About Tata 1mg
Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities– And we’re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.
Know more about us: https://www.1mg.com/aboutUs
Brief about the Team
Customer Service team is responsible to assist users with their queries, issues, and concerns. They address the customer's inquiries, provide support with orders and deliveries, assist with product information and recommendations, resolve complaints or issues, and ensure customer satisfaction. The team is reachable through various channels, such as phone, email, or through WhatsApp. The customer service team closely works along with our consumers to provide the best experience and end-to-end services to them.
What will you do:
· Oversee our customer service team
· Providing guidance to direct reportees, typically comprising first-line leaders and supervisors
· Ensuring clarity around priorities and goals for the entire functional area
· Managing overall financial budgeting for all functions
· Guiding the talent identification and development processes for a group or function
· Working across functions with peers in other groups to ensure collaboration for shared goals
· Interacting with senior management for reporting
· Working with senior management and other peers for strategy development and execution planning
· Communicating financial and goal results and key performance indicators to direct reportees
· Facilitating goal-level creation for the broader function and working with team leaders to ensure the goals cascade to all team members
· Set reasonable customer satisfaction goals and work with the team to meet them consistently
What are we looking for :
● Graduate with 5 + yrs of experience (Healthcare experience preferred)
● Good communication & analytical skills
● Technical skills (MS Office)
● Excellent people management & problem solving skills
Why join us ?
Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg.As a member of the customer experience team, you directly contribute to the overall satisfaction andwell-being of customers. You have the opportunity to make a positive impact on people's lives by providingsupport and assistance in their healthcare journey. Working in a dynamic and rapidly growing onlinepharmacy and healthcare platform like Tata 1mg exposes you to a range of experiences and challenges. Youcan enhance your knowledge of the pharmaceutical and healthcare industry, develop strong customer serviceskills, and gain valuable insights into e-commerce operations. Tata 1mg operates in the digital space, whereinnovation and technology play a crucial role. Being part of the customer experience team allows you to stayat the forefront of digital healthcare trends and be involved in the development and implementation ofinnovative solutions to improve customer satisfaction. Joining the customer experience team allows you tocontribute to the broader mission of improving healthcare delivery and positively impacting the lives of millions of people.
Disclaimer: Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be madewithout discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, onthe grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status,gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements,competence and merit.
