Address JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Oversee Helpdesk Operations
1. To provide management advice for Helpdesk for escalated issues during the shift
2. To ensure immediate response to all priority calls during the shift and follow escalate process
3. To ensure planning is done for all internal Events in coordination with events team
4. To ensure accident or crises management is addressed immediately
Oversee Front Office Operations
1. To provide management advice for Front Office for escalated issues during the shift
2. To ensure immediate response to all priority calls during the shift and follow escalate process
3. To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
4. To ensure front has news papers & magazines are placed by FOE
Oversee Mail Room Operations
1. To provide management advice for Mail Room for escalated issues during the shift
2. To ensure immediate response to all priority calls during the shift and follow escalate process
Oversee Security Operations
1. To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services
2. To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits
3. To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure
4. To discuss and assist facility manager on monthly basis on the vendor performance matrix
Oversee Housekeeping Operations
1. To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
2. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits
3. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure
4. To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
Cafeteria Operations
1. To ensure caterers are maintaining a high standard of hygiene in the services areas
2. During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
3. To ensure lab test is done for Raw Materials, Preparations Stage & Service Stage
4. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria
5. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria
6. To conduct quarterly basis the traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits (5 mins max)
7. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic
8. To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortage
9. To escalate any issues to Philips Lead & Facility Manager as first escalation
General Operations
1. To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions
2. To ensure all such communication is entered in the duty manager log book to inform the next shift person
3. To make facility tour and list out all such actions needed
4. Prepare weekly rosters for Helpdesk, Front Office, Mail Room and communicate in advance to the team
5. To adhere to Philips Policies, Processes & procedures and also the statutory documents
6. To adhere to Philips SLA & KPI as agreed with JLLM
7. To assist Facility Manager in all such ISO, Internal, External, audits that happen at Philips and ensure necessary documentation are done
8. To coordinate with Engineering team for any such issues that need there help
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
