Address Responsible for resolution to all Nodal, Legal, Cyber Crime & Consumer Forum cases […]
Responsible for Managing Escalations including Top Mgmnt, Grievance Redressal, Social Media & Chat […]
Accountable timely quality resolution and first response TAT, resolution TAT, Reopen Resolution %, […]
Analyze Complaints/Requests & implement process corrections/automations for gaps derived through […]
Coordinate with cross functional departments to initiate process corrections […]
Responsible for updation & accuracy of information on Website & App including TnC, FAQs etc […]
Drive & enhance CSAT/NPS scores...
