AddressWe are hiring for the position of AR Caller for our Chennai facility.
The candidate will be put into Software Support Role ( Technical) for the US Healthcare Software.
Education : ONLY B.Sc,BCA,MCA, B.Tech, M.Tech (Computer Science/IT)
Additional Qualification: Any Software Course Certification will be an added advantage
Designation :AR Caller/ Sr. AR Callerto beDesignated as Software Support Executive
No of Positions :05 Positions
Experience :1 to 3 years in AR Calling (No Freshers)
Job Location :Chennai, Ambattur
Remuneration :upto 4,20,000/- CTC
Availability :Immediate or with short notice period (To start on 10-April-2024)
Preferred profile :
* Excellent Communication Skill
* Proven experience range (1 to 3 years)
* Should be a self starter
* Willingness to work in Rotational Shifts
THE DESIRED PROFILE WILL BE INVOLVED IN PROVIDING SUPPORT RELATED TO THE US HEALTHCARE SOFTWARE PRODUCT.
Responsibilities
- To handle inbound calls from product users across the globe and troubleshoot basic issues
- Analyse the raised tickets and resolve using the product guide(Technical)
- Provide First level of support regarding the software product and determine to escalate to L2 Team
- Work with multiple teams in finding ,analysing and resolving client issues.
- To communicate with the internal team on newer issues related to the product and work on enhancing the support activities.
Job Types: Full-time, Permanent
Salary: Up to ₹420,000.00 per year
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
- US shift
Supplemental pay types:
- Shift allowance
Experience:
- AR Calling: 1 year (Required)
Expected Start Date: 10/04/2024
