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SalaryProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : ServiceNow IT Service Management, Scripting experience for web services and web UI
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : -Bachelors Degree in Computer Science, IT, Engineering, or related field
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, using exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Ensure the smooth functioning of systems or applications, using exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Service Management.- Good To Have Skills: Experience in other IT Service Management tools.- Strong understanding of ITIL processes and best practices.- Experience in incident management, problem management, and change management.- Experience in service catalog management and service level management. Additional Information: - The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office.-Bachelors Degree in Computer Science, IT, Engineering, or related field
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
