Application Reliability Engineer

Application Reliability Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

   

HPE Global IT is a dynamic organization enabling the enterprise to innovate and lead the industry with our consumption-based IT transformation and our consulting, financial, educational, and operational support services.  Join us as we develop innovative solutions that revolutionize how we help customers by simplifying their operations and move the world forward. Join us and redefine what’s next for you.

Job Family Definition:

Researches, designs, develops, configures, integrates, tests and maintains existing and new business applications and/or information systems solutions including databases through integration of technical and business requirements. Applications and infrastructure solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, coding of modifications or new program, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

What you’ll do:

Responsibilities:

Requirements:

• Incident Management and Resolution:

• Drive vendor teams to respond to and resolve Level 2 and Level 3 support issues related to the Hybris e-commerce platform and Java/J2EE applications.
• Analyze and troubleshoot technical problems to identify root causes and implement effective solutions.
• Address and resolve Level 4 incidents (minor enhancements) on timely basis
• Performance Monitoring:
  • Monitor the performance and availability of the Hybris environment and Java application on Apache, Tomcat environment
  • Proactively identify and address potential performance bottlenecks and system issues.
  • Implement performance tuning and optimization strategies.
• Hybris Configuration:
  • Assist in the configuration and customization of the Hybris platform based on client requirements.
  • Collaborate with developers to implement changes and updates to the Hybris system.
  • Ensure proper functioning of the Hybris architecture and related components.
• Proven experience in supporting Hybris e-commerce platforms.
• Solid understanding of SAP Hybris Commerce architecture and components.
• Strong troubleshooting and problem-solving skills.
• Proven experience in supporting Java, Spring, and other technologies used in Hybris development.
• Strong understanding of core Hybris Commerce, CPQ/SSC modules out of the box functionality and Hybris end to end solution implementation and related integrations.
• Strong verbal and written communication skills; demonstrated influencing skills, high level of technical and team leadership skills.
• Understanding of GITHUB, Docker, Monitoring Tool such as NewRelic, Dynatrace, SAP Wily Introscope, Kafka, CI-CD
• A successful person in this role will have excellent business acumen and extensive experience in supporting to solve business problems and help HPE transform the service business
• Experience with performance monitoring and tuning of Hybris applications.
• Ability to work independently and collaboratively in a team-oriented environment.
• Document troubleshooting steps and resolutions for knowledge sharing.
• Work closely with development teams, other interfacing application teams and infra teams to address and resolve issues promptly.
• Participate in cross-functional meetings and discussions to improve system reliability.
• Identify opportunities for automation and efficiency improvements

What you need to bring:

Bachelor's degree in Computer Science, Information Technology, or a related field with minimum 8 years hands on experience with growth mindset.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#globalIT

Job:

Information Technology

Job Level:

Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.