Application Engineer

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Report to: Senior Applications Architect, ITBM

The Information Technology group (EAIT) works as a global team to empower EAs employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EAs enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to 'ensure better play.'

As an Application Engineer you will provide functional, technical and application management expertise in delivery of solutions needed to run IT including Asset Management and CMDB.

Application Engineer will help build, configuration and customizations and lifecycle management of the application(s) for which they are responsible and will participate in the creation and implementation of technology roadmaps including periodic application/technology rationalization to accomplish value of current IT investments.

Responsibilities:

• You have at least 3 years in a similar role.

• Service focused attitude oriented with the drive to exceed expectations

• Translating customer requirements into technical solutions

• Professionalism in dealing with all levels of management and staff

• Attention to detail when conducting complex problem analysis and proven ability to resolve difficult problems or problematic situations

• Work across IT teams and departments to create solutions and participate in projects

• Configuring, maintaining, and administering multiple ITBM applications/tools

• Collaborate with the team to improve and maintain the architecture of existing ITBM products / implementations

• Effectively work with vendors on complex issues

• Provides L2/L3 application expertise (as and when necessary, training will be provided where necessary) to ensure efficient day to day operation; Oversight and accountability for resolution of outages in coordination with other groups

• Provide functional and technical expertise on applications for medium/high complexity projects and initiatives that deliver business value

• Provides understanding of other boundary system applications which may serve as a data source

• Provide technical expertise for projects within specific application or technology areas using internal and external resources using Agile methodology.

• Provide medium/high complexity projects by authoring/reviewing functional/technical design specs, leading code reviews and testing using EAs DI and Agile/Scrum development methodologies

• Implement enhancements or upgrades and ensure that technology standards

• Support partners by providing functional expertise for ITBM products and advise on improvements

• Excellent verbal and written communication, interpersonal, conflict resolution, and customer service skills

• Demonstrated ability to work effectively in a fastpaced, high volume, deadline-driven environment

• Ability to balance multiple demands and work both independently and as part of a team

• Must be flexible and adaptable to changing business models and organization structures

• Ability to stay on top of technology, participate in brainstorming sessions and contribute ideas to our products and tech stack

• Strong sense of ownership can do attitude and high attention to detail

• Experience working in a distributed global team

• Flexible to work during or overlapping North American time zones

• Willing to travel.

Job Qualifications:

• Must have 3 years experience in configuring and building components in Asset Management or Configuration Management systems or similar complex Enterprise Applications experience

• Have a strong understanding of software applications and data quality management

• Experience with one or more of the following: MS SQL, Python, PowerShell and/or Bash scripting

• Must have strong understanding and Administration experience of Unix/Linux Systems, Windows Server and Desktop operating systems, Databases MS SQL, Oracle

• Working knowledge of Enterprise networks and ability to troubleshoot network related issues

• Proven application and systems troubleshooting skills with the ability to multi-task

• Automation and scripting skills focusing on integrating independent services togethers

Educational Requirements:

• BS or other related I.T Degree in equivalent qualification or 4+ years of industry experience in systems engineering / administration / infrastructure with a specialization around on-premise, virtualization and/or cloud-based architectures

What Wed Also Like to See:

• Experience with Amazon Web Services, Azure, Desktop, Server and VMware Virtualization Administration

• Certification Tracks: RCHE/Linux, MCITP, MCSE, CompTIA, AWS, VMWare etc.