AddressAGM/GM - Customer Care (Female)
- To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined
- Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined
- Bringing Escalations to senior management timely
- Improve customer service at training centres by monitoring & also physically auditing the centre
- Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
- Prepares Customer Care performance reports as defined from time to time .
- Deal with irate customers tactfully & in a polite manner
- Communicating with customers on e mail , phone & in person
