Address
Form of workAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
www.accenture.com
Job Description
- Support reservations, collaboration space scheduling and Space Management system, maintains space information, and provides ongoing support to users of the scheduling and Space Management system through training, maintenance, and troubleshooting.
- Responsible to check the space reservation system , all details in systems are accurate and actioned
- Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in Workplace Service or finance / tools domain
- Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user.
- Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
- Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance.
- Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.
- Co-ordinate/negotiate with various stakeholders for timely delivery of inputs for seat planning.
- Ensure optimum utilization of seats against a defined set of principles and metrics.
- Track and enable changes to space inventory.
Skills and Experience:
- Graduate or equivalent. 2-4 years’ experience in yrs shared service / processing experience or workforce management or related domains
- Knowledge of space utilization and facilities management.
- Knowledge of supervisory practices and principles.
- Possess excellent communication skills, both written and verbal
- Convincing/negotiation skills
- Maintain a focus on Customer service.
- MS Excel skills
- Support reservations, collaboration space scheduling and Space Management system, maintains space information, and provides ongoing support to users of the scheduling and Space Management system through training, maintenance, and troubleshooting.
- Responsible to check the space reservation system , all details in systems are accurate and actioned
- Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in Workplace Service or finance / tools domain
- Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user.
- Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
- Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance.
- Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.
- Co-ordinate/negotiate with various stakeholders for timely delivery of inputs for seat planning.
- Ensure optimum utilization of seats against a defined set of principles and metrics.
- Track and enable changes to space inventory.
Skills and Experience:
- Graduate or equivalent. 2-4 years’ experience in yrs shared service / processing experience or workforce management or related domains
- Knowledge of space utilization and facilities management.
- Knowledge of supervisory practices and principles.
- Possess excellent communication skills, both written and verbal
- Convincing/negotiation skills
- Maintain a focus on Customer service.
- MS Excel skills
