Address
Form of work When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
Overview
As a key member of the Accounting department, the primary role of Voice Specialist – AR is to handle all types of client queries through calls relating to billing, invoicing and also includes making collection calls. They will possess great communication skills and will have knowledge about billing, invoicing, payment details and will be able to process client payments.
Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.
Responsibilities :
- Handling AR calls relating to invoicing, payment updating, payment processing, billing, account status etc.
- Handling collection calls.
- Actioning Accounts Receivable Email box.
Requirements :
- Bachelor’s degree in Commerce.
- Minimum 6 months experience in Voice Process typically collections in any Finance based companies.
Skills :
- Must have good and impactful communication skills. Strong people and customer service skills, advocate positive working relationships among internal and external customers.
- Collaborate internally to ensure queries are timely resolved.
- Effective Support to the AR team
- Experience in handling Collection calls.
- Handling Email box queries of the clients.
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
