Voice Process - International

Responsibilities:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Gather customer feedback and share it with our Product, Sales, and Marketing teams
• Assist in training junior Customer Support Representatives.
Requirements:
• Excellent communication skills
• Education - Undergraduate or Graduate except for BE/BTech
• Should be excellent in communication

Skills: Voice Process, Voice support, Chat Support

Experience: 0.00-5.00 Years

Education: 12th Class (XII)