AddressMAIN TASKS & RESPONSIBILITIES:
- Be an expert in executing the functional area
- Execute daily T&S checks through dedicated T&S tools.
- Monitor T&S trends and fine-tune rules and scores in dedicated T&S tools.
- Offer T&S and compliance-related support to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.
- Optimize T&S day-to-day procedures/projects
- Engages with relevant stakeholders in other functions to support Trust & Safety checks.
- Deliver weekly reports on the progress of the ongoing projects.
REQUIREMENTS
Education:
- Bachelor's degree (B.A.) from a college or university in a related field, or equivalent combination of education and experience.
Experience:
- 3 to 5 years of relevant experience in one of the functional areas related to trust and safety (i.e. Trust & Safety, Compliance, Fraud analysis, and product risk specialists).
- Experience in a fast-paced, client-centric environment, ability to adapt to business needs.
Skills & Knowledge:
- Attention to detail, and self-driven.
- Excellent Customer Service
- Curious
- Naturally inclined towards Quality in all areas of responsibility
- Persuasive Communicator with a focus on transparency and building relationships
- Problem solver with a drive for Continuous Process Improvement
- Passionate about Learning
- Analytical mindset
- Ability to stay organized and informed in such an environment
- Good communication skills, attention to detail, and self-driven to meet tight deadlines are essential Team-player with the ability to problem-solve and show initiative
- Ability to prioritize ongoing projects based on business needs and urgencies that can arise
- Teamwork and contributing to the team's success
- Fluency in written and verbal English
- Strong data literacy, PowerBI experience a plus
- Proven ability to learn new processes and tools
- Fluency in written and verbal English
- Strong computer literacy, MS Office, e-mail, internet.
