Triage Specialist

Triage Specialist Overview This role includes managing incoming cases and client queries. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. What you will do: · Manage organization ticketing queue and assign tickets as per established SLA guidelines. · Communicate to respective teams about High Priority Tickets or Urgent issues. · Handling Client calls on support Number and making sure they get help. · Follow standard operational procedures for case management. · Collaborate with other Support team members. · Some administrative work in support of the Support team · Willingness to work in Evening/Night shifts (Rotational). What you will bring: · Customer handling skill is desired. · Ability to work effectively on multiple tasks. · Excellent verbal & written communication skills are a must. · Excellent organizational skills; must be detail oriented. · Excellent customer service and interpersonal skills. About Edifecs Edifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifec payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization. Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge in government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance. Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact for more information.