Trainee RPA Developer - Mumbai

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies

Requirements:

GENERAL DUTIES & RESPONSIBILITIES

• Support, monitor and manage bots and automated processes in Blue Prism
• Monitor performance of robots to identify opportunities for improvement
• Perform root cause analysis and apply permanent fix
• Support and resolve incidents within the service target agreed with the Business
• Ensure all incidents are managed end-to-end
• Conduct second-level support
• Support the preparation of KPIs to report on Service Delivery performance
• Liaise with country teams on control related queries
• Support different countries to conduct periodic review of automation
• Track system usage and make recommendations for improvement
• Test software robots and deployment plans as necessary.
• Develop training manuals if necessary.

CORE COMPETENCIES

• Strong Verbal and Written Communication and Interpersonal Skills is mandatory.
• Software development experience but have some knowledge on RPA Tools (Advantage if knows about Blue Prism)
• Ability to quickly learn new concepts and software is necessary
• Sound understanding of Excel and SQL
• Ability to work effectively with cross - functional teams
• Strong analytical and problem solving skills and ability to think creatively to solve complex problems
• Candidate should be a self-motivated, independent, detail oriented, responsible team player

EDUCATIONAL / OTHER REQUIREMENTS

● Any Graduate

Benefits:

Are you interested? Here's what you can expect when you join us...

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.