Address
Form of work
Job Responsibilities:
- Collaborate with project sponsors to determine scope and vision of both new projects being introduced into the POD and existing processes that may belong in the POD.
- Identify project stakeholders and establish customer needs to incorporate functionality into POD or alternative Operations ownership solutions.
- Create process models, specifications, diagrams and flows
- Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
- End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
- Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
- Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
- Maintain shift and leave tracker for the team
Required qualifications, capabilities, and skills
- 2 to 4 years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
- Experience in global payments is desirable, with understanding of accounting and money move processes
- Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
- Business acumen and commercial market awareness
- Experience in project management, business and technical requirements analysis, and methodology development
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
