AddressThe person in this position will lead the design, development and delivery of learning programs for corporates and will be responsible to thoroughly mentor and guide his/her team members through every client conversation and delivery. This role will play a critical part in pre-sales business development and ensuring quality delivery to corporate clients
Roles and Responsibilities:
1. Pre-Sales
i. Research competitor products and subjects in question adequately
ii. Front-end discussions with the client to understand program objectives and contours
iii. Develop an impressive and relevant program design document (s) for new corporate training requests
iv. Arriving at the pricing of the program
v. Tender support documentation including solution designs, write-ups, SME & Trainer Profiles
vi. Lead the pre-sales cycle to enable effective client discussions portraying adequate capability
2. Program Management (Delivery Phase):
i. Management of day-to-day activities of the program
ii. Ensuring timely coordination of preparatory, facilitation and post-training activities
iii. Streamlining processes
iv. Data tracking & reporting
v. Maintaining TPL delivery standards and quality
3. People & Function Management
i. Lead and mentor the team to enable effective pre-sales and deliver activities
ii. Operational and functional processes to ensure efficient management of client accounts and projects right from pre-sales to post-training and project closure
iii. Safeguard revenue margins to enable a profitable business
iv. Lead the end-to-end cycle starting with pre-sales support to revenue reconciliation and relevant reporting of performance data to stakeholders
4. Content Development
i. Update the central content repository in a way that it can be accessed to rehash from and create new content as required for various client deliverables
ii. Develop/re-purpose content proactively to address market demands in advance
iii. Mentor teams to continuously inculcate TPL standards of delivery in all the content that gets created. For example base the content on adult learning principles, use experiential learning tools and methodology, blend AV and e-nuggets for reinforcement and in an effort to amalgamate facilitator led trainings with self-paced learning content.
5. Capability Building through Vendor Empanelment & Engagement
i. Liaison with training agencies as applicable
ii. Ensuring adequate vendor management efforts to build good relations with supporting consultants and agencies
iii. Build organization's capability through a strong network of relevant trainers, SMEs, and content writers
Working and Operational knowledge of L&D and training operations
Required Skills:
1. Strong communication & presentation skills
2. Training & Platform Skills
3. People Skills
4. Project Management Skills
- Result oriented
- Thinks on feet
- Client focus
- Ability to handle pressure and long working hours
