AddressDesignation: Executive
Updated: September 05, 2023
Location: Maharashtra, India
Organization: Paints HO
Job Description:
Qualifications:
Minimum Experience Level:
3-5 Years
Report to:
Deputy Manager
Goal
Key Result Area
Actions / Deployment
Business Growth & Sales
Manage the Services Portfolio to create value for the Business
Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution
Create and drive awareness of the various services on ground by BTL activations to drive business.
Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement
Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35%
Service Delivery
Create exceptional Consumer Experience - end to end painting service
Painter experience
Painter experience
Site Evaluation Audit of prepainting & WIP sites - 30% of booked sites. Regular Site Audit reporting shall be shared with action plan thereon for team to take it forward and report shared by 5th every month.
Track, monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders.
Ensure SOPs & policies are adhered by the team across the unit & sites
Own the end-to-end responsibility of driving the Painting Services portfolio in the unit. WIP sites audits - 20 no per month per CSO for single unit
Complaint Management
Manage the Complaints team to ensure customer complaints are investigated and addressed timely. Assist HO & helpline to collate the observations regularly
Daily tracking of all complaints and ensure resolution within defined SLAs
Visit the complaint site - Monthly consolidated analysis of Complaints, Action taken report and reporting to ASM
Asset Management
Tools, Implements & Paint Material Management
Maintain an inventory of all assets - Tools, Implements , Painting Material
Cleaning Kit /Plastic rolls : Ensure the Cleaning Solution, Plastic films, are used on all sites
Safety Gears: Ensure that safety gears purchased by unit are used on all exterior sites and be part of audit & decide re-order level.
Sanders, Rollers & VC: Ensure all Equipments are regularly in workable condition, monthly reporting of condition
Mosituremeter, Distance meters: Checking regularly usage as per norms and reporting for deviations
To ensure Paint Material delivery as per norms at Customer Sites
Training
Development of Painters & TEAM
Training monitoring for painters/team etc - monthly Database updating and to update Modules wherever relevant, evolve the Training Tracker making it more updated and incorporating audit findings to review training status by 5th every month
Imeplement newer modules whenever shared by Training team
Liaision with Service Provider
Painter Cells & Dealer Management
Recruitment & enrollment of the Painter Cells as per demand
Induction training and evaluation of the Painter Cells
Performance Review on monthly/ quarterly basis of each Painter Cells
Team Management
Recruitment, Training & Reporting
Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans
Manage and grow the talent within the team by driving people management initiatives along with performance review on monthly/quarterly basis
All training agenda needs to be administered to the unit in time and the effectiveness/ implementation, tracked and reported
Qualifications:
12th or equivalent
Minimum Experience Level:
3-5 Years
Report to:
Deputy Manager
