Address•Planning & Implementing all the marketing, sales and customer care related activities for the branch.
•Segmentation of markets & customer profiling to acquire good customers and achieve the targets.
•Recruitment, training, coaching and motivation of employees & advisors for achieving productivity norms.
•Manage the productivity of the field force.
•Monitor and review their performance and take corrective actions
•Tracking of competitive activities and analysis of the same
•Accountable for overall profitability of the branches
•Ensure compliance of the branch on audits and regulatory standards
•Manage operating costs and supervise day to day branch expenses
•Supervision and administration of the branch
•Leverage technology for control on Input & output expectation Key Performance Indicators:
•Branch Business & productivity
•Product mix
•Customer retention (Persistency , Surrender)
•Expense Management
•Customer satisfaction Key Inter-relationships:
•Underwriting, Finance
•Customer Care Executives
•RM s
•Sales Support
•Advisors/ Customers
•5+years of experience
•MBA/ Graduate with experience in the insurance industry
Skills: Profitability, Motivation, Administration, Training, Customer Retention, Sales, Supervision, persistency , Output, product mix , Recruitment, Productivity, Customer Satisfaction, Expense Management, Segmentation, Coaching, Business, Technology, Customer Care, Marketing, Compliance, Competitive Analysis
Experience: 5.00-7.00 Years
