Technical Writer

About the Role:

Epicor Software Corporation is looking for a dynamic, detail-oriented to fill the role of Technical Senior Writer/Content Developer. The Technical Writer/Content Developer will be responsible for authoring customer-facing, instructional, and educational documentation. This person must be detail-oriented, organized, and concise. This person must be able to work cross-functionally with Product Management and Product Development teams but also excel independently. This is a fast-paced environment with tight deadlines. Delivering high-quality work on time is critical.

What You Need to Succeed:

• Writes technical and user information, bringing broad experience and new ideas to each project.
• Completes self and peer reviews of content, providing coaching and mentorship to others on consistency and simplicity of language.
• Reviews complex drawings and design reports, writes text with few errors, and leads the layout and design of materials.
• Uses the product software to review feature plans and is able to recommend appropriate content creation.
• Counsels with other areas of the business to understand and respond to content needs.
• Identifies and proactively recommends required content updates based on product enhancements.
• Ensures all content is complete and available on time throughout the software development lifecycle.
• Prioritizes projects independently and guides Content Developers in prioritization.
• Determines accurate time estimates for project tasks.
• Proactively researches product changes to determine the scope for assigned areas.
• Identifies and recommends solutions to complex problems.
• Coaches and mentors Content Developers ensuring consistent and high standards of content delivery.

Additional Skills That Could Set You Apart:

• 5+ years of applicable experience and demonstrated success/knowledge.
• 3+ years of specialized/industry experience.
• Bachelor’s degree (or equivalent experience).
• Excellent English verbal and written communication skills.
• Knowledge of Agile methodology.
• Experience working closely with product management and product development teams.
• Experience writing software technical material, user guides, or technical reference guides.
• Proactively manage and communicate changes in project scope.
• Identify potential project crises and devise contingency plans.
• Conduct and complete formal stage and milestone signoffs with project leads and stakeholders.
• Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of projects.
• Manage and ensure adherence to the use of activity reports by all project resources.
• Manage and provide QA on all project documentation.
• Manage any project escalations to senior management.

The Product Team

The Product team at Epicor supports a rapidly evolving group of products with innovative approaches to design and integrative technology, driving the business to be a leader of cloud-based SaaS. With offices across the United States and internationally, we provide over 21,000 customers and more than two million daily users with the essential tools that help them do what they need to do to support how the world makes, moves, and sells.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.