AddressBynry, a US Based B2B SaaS Product company, is excited to offer an internship opportunity for individuals passionate about technology and customer support. As a Technical Support Intern, you will be an integral part of our dynamic team, gaining hands-on experience in resolving technical issues and providing exceptional support to our clients.
Who Should Apply:
- Problem Solvers: If you enjoy fixing things and want to sharpen your skills, join us.
- Good Communicators: If you can chat with people and make tech talk sound easy, you're our kind of person.
Why Should You Apply:
- Hands-on Experience: Gain practical experience in researching and resolving software and hardware issues, working with diverse tech environments..
- Professional Growth: Enhance your problem-solving and communication skills, and learn to navigate remote desktop applications and help desk software.
- Industry Exposure: Acquire exposure to the IT industry, work with internal databases and external resources, and build positive client relationships while contributing to the success of our support team.
Responsibilities
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Interact with customers via phone, email, or chat, asking targeted questions to understand and solve problems.
- Track computer system issues to resolution within agreed time limits.
- Escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Familiarise yourself with remote desktop applications and help desk software.
- Utilise internal databases or external resources for accurate tech solutions.
- Document technical knowledge in the form of notes and manuals.
- Maintain positive relationships with clients.
- Be available to work on weekends if needed.
- Strengthen analytical skills.
- Follow up with clients to ensure IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
Requirements and Skills
- Pursuing a degree in Information Technology, Computer Science, or a relevant field (BS/ BCA/ MCA).
- Basic hands-on experience with Windows/Linux/Mac OS environments.
- Excellent problem-solving skills.
- Good communication and listening skills.
- Willingness to work on weekends if needed.
- Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
- Gather feedback from clients after issue resolution.
- Track all incoming support requests.
- Provide weekly reports.
- Expertise in SQL.
- Understanding of Python.
This is a paid internship.
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