Technical Support Executive

Key Responsibilities and Accountabilities:

• Transmit Teleperformance and our client values in every interaction
• Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
• Work with confidential customer information and treat it sensitively
• Use software to source and input customer data accurately as related to the inquiry
• Completes all training and development activities in timely manner.
• Understanding of escalation handling procedure.

Main Job Requirements:

Education

• Graduate in any stream.

Work Experience

• Fresher