AddressTechnical Support Engineer
Responsibilities
Response and ResolutionYour review, investigation and solve customer technical issues, collaborating within and across teams, and leveraging troubleshooting tools and practices
ReadinessYou participate in communities with peer delivery roles.You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process ImprovementYou identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Qualifications
Required3 years of Technical Support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1 year(s) Technical Support, technical consulting experience, or information technology experienceExperience in Network Security Engineering or consulting, and, or Systems Administration with a focus on security. Experience with endpoint security, server security, or threat analytics.Customer-facing support experienceExperience on Windows Server, Windows Client, Active Directory, and, or Azure Active Directory AdministrationEnterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deploymentsExperience supporting large and complex geographically distributed enterprise environments with 1000 users
Experience in one or more of these areas is desirableExperience with Linux or Mac administrationScripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).
Language QualificationEnglish Language: fluent in reading, writing, and speaking.(Ref:www.freshersworld.com,freshersworld)
