AddressTechnical Specialist
Chennai
2.5-5 Years
INDIA
Job Description (Posting).
Monitoring the Console for the outstanding messages, SMF Dumps, Tape related Issues, Buffer Shortage, and Spool Maintenance, Initiator issues, contention, Console connectivity and other issues.
Monitoring the jobs in mainframe console based on daily guidelines.
Monitoring the Spool Volume at regular intervals.
Monitoring CPC capacity in RMF.
Pausing batch jobs to avoid 100% spool utilization.
Taking dump and recycling the Online regions and Started Tasks.
Changing the service class, priority of jobs based on request.
Start/Stop the started tasks (ST) through SSM as per request.
Working with MVS, JES commands.
Ability to investigate job sysouts.
Cancelling jobs, Online regions & TSO Users through Console.
Varying the tape drives online/offline.
To Monitor Mainframe Console for System/Application Critical Messages and Provide the fix as per procedures and/or escalate to the System/Application Owner.
Follow the escalation process to notifying the Engineering Team for Regions/Started Task abends and other issues by creating /assigning the Incident ticket to the appropriate team/groups.
Ensure the System and Regions/Tasks availability On-time after Maintenance.
Participate in Conference calls / Bridge calls for priority issue.
IPL | Shutdown/Startup of LPARS as per schedule and Monitoring using Console and HMC.
RMF | Monitoring CPU Usage of the boxes.
IMS | Starting and Stopping databases, Refreshing messages in IMS regions.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Monitoring the jobs in mainframe console based on daily guidelines.
Monitoring the Spool Volume at regular intervals.
Monitoring CPC capacity in RMF.
Pausing batch jobs to avoid 100% spool utilization.
Taking dump and recycling the Online regions and Started Tasks.
Changing the service class, priority of jobs based on request.
Start/Stop the started tasks (ST) through SSM as per request.
Working with MVS, JES commands.
Ability to investigate job sysouts.
Cancelling jobs, Online regions & TSO Users through Console.
Varying the tape drives online/offline.
To Monitor Mainframe Console for System/Application Critical Messages and Provide the fix as per procedures and/or escalate to the System/Application Owner.
Follow the escalation process to notifying the Engineering Team for Regions/Started Task abends and other issues by creating /assigning the Incident ticket to the appropriate team/groups.
Ensure the System and Regions/Tasks availability On-time after Maintenance.
Participate in Conference calls / Bridge calls for priority issue.
IPL | Shutdown/Startup of LPARS as per schedule and Monitoring using Console and HMC.
RMF | Monitoring CPU Usage of the boxes.
IMS | Starting and Stopping databases, Refreshing messages in IMS regions.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
No. of Positions
1
Skill (Primary)
EIS-Mainframe-Automation
Auto req ID
1372629BR
