Technical Product Manager

Summary role description: 

Hiring for a Technical Product Manager for one of the largest e-commerce solutions provider in India. 

Company description:

Our client is a global technology company that delivers powerful, affordable eCommerce solutions for the B2B marketplace. They have been helping the world’s largest retailers and distributors transform their e-commerce experiences for over 20 years. Their cloud-based eCommerce platform and product data enrichment services help distributors, manufacturers, and wholesalers increase online sales, reduce cost to serve, and enhance their digital channel. There are certified ISO 9001:2008- and ISO 8000-certified company with North American headquarters outside of Philadelphia, PA. Their flagship E-Commerce Platform is at the centre of some of the most successful digital transformations in the B2B Mid-Market in the United States. They also offer a syndicated product data subscription that makes it easier for customers to launch their storefronts quickly. They have almost 400 customers and are uniquely positioned as the leader in B2B E-commerce for the mid-market. They are backed by one of the world’s largest private equity groups – Invest Corp. They have offices in Bangalore and Mysore in India and are headquartered in Philadelphia, PA. 

Role details:

• Title / Designation: Technical Product Manager 
• Reporting Manager: Vice President
• Location: Mysore/ Bangalore
• Work Mode: Remote

Role & responsibilities:

• Align product priorities with the strategic goals of the company and define the product roadmap and strategy. 
• Work closely with development teams to ensure a deep understanding of technical requirements and constraints
• Act as a trusted advisor for customers, addressing inquiries, complaints, and escalations.
• Collaborate with cross-functional teams and monitor the progress of new/existing product development and maintenance. 
• Collaborate with customers/partners seeking to integrate with the company’s platforms, serving as an expert to facilitate successful integrations. 
• Troubleshoot customer issues, convert outcomes to actionable deliverables, and create tickets for the appropriate teams.
• Certify platform/features in Staging/UAT environments after thorough testing.
• Monitor and analyze market trends, study competitor services, and explore innovative ways to enhance the company's services for increased productivity and profitability. 
• Provide product training and create necessary documentation for sales, business, and engineering/support teams

Candidate requirements:

• 8 - 15 years of experience in Technical Product management. 
• Deep knowledge of e-commerce domain
• Rich knowledge in Rest API 
• Proficiency in data analysis tools and techniques user behaviours, sales data and other relevant metrics.
• Excellent communication and collaboration skills. 

Selection process:

• Two technical assessment rounds 
• One managerial round 
• HR discussion