Technical Operations Associate

Technical Operations Associate
Job Description:
Role Purpose
As part of the Merkury Operations team, the Merkury Tech Ops (Adops) Sr. Associate will be responsible for Technical Operations, troubleshooting, and support for Merkury, the people-based marketing platform. Working closely with cross-functional product and operations teams, the incumbent will serve as the primary point of contact for audience delivery and facilitate day-to-day operations with internal and external partners.
Key Responsibilities
Monitor audience delivery metrics and identify discrepancies or anomalies as neededConduct technical support calls with publishing partnersProactively identify, troubleshoot, and solve technical issuesAssist in onboarding new partners into the Merkury platformUnderstand, implement, and modify data file specificationsOversee transfer of critical data using S3, FTP, SFTP, etc.Identify, transform, and document manual tasks into custom/automated processesLead daily stand-ups and weekly calls with the product and operations teamsIdentify new product features/capabilities; write feature requirements and acceptance criteria
Required Skills
Core understanding of ad operations, ad servers, DSPs, DMPs, social platforms, site analytics, tag managers, mobile app attribution partners, and their relationship to analyticsExperience with *nix systemsCore understanding of Excel spreadsheet manipulation (pivot tables, vlookups, etc)Some experience with common manual tasks scripting (BASH, python, etc.) for text and file manipulation (Vim, Awk, regex)
Optional Skills
Experience with SQL and/or Snowflake
(Ref:www.freshersworld.com,freshersworld)