Technical Content Writer Networking Oems Or Internet Service Providers Isp Support

Job Role: Technical Content Writer(Networking OEMs or Internet Service Providers, ISP Support)

Experience: 3 to 6 Years

Work Location: Chennai(AMBIT)

Expectations:

• 3 to 6 yrs experience in developing training curriculum/agenda, instructor led training presentations and Knowledge Base Articles for Networking OEMs or Internet Service Providers
• Experience in Technical Content writing in a must
• Experience in using rapid content development tools like Articulate/Camtasia is must

Roles and Responsibilities:

• Responsible for conducting Training Needs Analysis by understanding the existing Skills inventory and the required Skills Inventory and to design, develop the appropriate training solutions/KB articiles to address the knowledge and Skill gaps of employees at all levels leading to performance improvement.
• Develop Content using ID Principles (Instructor Led Training Material Guide, Student Guide, Roleplays, assessments & Knowledge Measure) when required.
• Develop, manage and upgrade Knowledge base articles.
• Participate in client training programs and ensure the training programs are developed as required.
• Conduct New Hire, Remedial & On floor Training.

Required Skills:

• Excellent knowledge in Computer Networking & ISP Support
• Excellent understanding of Line of Business specific Products & Processes
• Excellent communication skills in Writing, Comprehension and spoken skills
• Good interpersonal skills Documentation & Reporting Skills
• Excellent communication skills: - Spoken & Written

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Education : Any Graduate / Post Graduate