Team Member-Wbg Operations (Ops)-Customer Service Desk

Job Description

Job Role-

• To handle day to day trade transactions, understanding client requirements,
• Co-ordination with cpc for transaction processing and discrepancy resolution,
• Dealing and co-ordinating with various business groups within the bank,
• Ensuring error-free and timely execution of trade transactions.

• Ensuring compliance and internal guidelines are being adhered to
• Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS
• Operations resolved in a timely manner.

• Issuance of Letter of credit.

• Initial scrutiny of documents for Trade before sending the documents to CPC for further processing.
• Attending to front-end requirements of corporate customers.

• To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT.

Job Requirement-

• Qualification – Graduate / Post-Graduate
• Experience – Minimum one year of relevant experience

• Should be familiar with Trade Finance and CMS products.

CMS – Chq collections (local, outstation, corr banks), Banker to Issue Operations.

• Should have about 3-5 years of relevant banking experience in Trade / CMS operations.

• Should be extremely customer centric and have excellent communication skills