AddressPosition - Strategic Account Manager
Industry Preference - Facility Management / Logistics / Telecom / Manned Security Services
Customer Development and Retention :
- Execute customer development and retention strategies in managing Strategic Accounts for assigned area
- Develop client relations and manage assigned Strategic Accounts on an on going basis by:
A. Serving as a single point of contact for all commercial and operational issues
B. Maintaining regular connect with customer and seeking feedback on a regular basis
C. Managing price increase process and ensuring recovery as per defined margins
D. Identifying and executing selling opportunities including potential for cross-sell
E. Coordinating with service delivery team to ensure quality of services as per defined standards
F. Managing timely collection and controlling days sales over
G. Renewing contracts in a timely manner as per defined standards and policies with support from Procurement
- Maintain and update account plan with new opportunities, retention initiatives etc.
- Track and monitor account performance - profitability, service increase/decrease, etc.
Sales Management & Reporting :
- Provide input to SAM Lead on target allocation/ assignment where required
- Participate in periodic sales reviews to provide a view to leadership team on account performance, highlight issues, discuss resolution options and seek decisions on key issues
- Record sales data by leveraging appropriate tool/platform and prepare sales metrics/ reports for assigned area (where required) for leadership review
Required Skill Set :
- Customer relationship management
- Solution selling capability
- Problem-solving skills
- Negotiation ability
