AddressStore manager
● Highest Authority at each Outlet
● Minimum Qualification: 10th to 12th Passed
● Languages Known: Regional Language, Hindi, English (Must Understand & should be able to write)
● Minimum Experience: 01 years
● Qualities Required:
➢ Must be well groomed
➢ Team Building
➢ Customer Service Skills
➢ Strong Convincing Power
➢ Mediator between Outlet & HO
➢ Quick Decision Making (No Partiality)
➢ No Groupism
➢ Punctuality
➢ Positive attitude
➢ Motivator
➢ Good Communication Skills
➢ Good Co-ordination Skills
JOB PROFILE:
A. CLEANLINESS
1) Store Cleanliness
- Store floor must be clean.
- Cleaning Checklist to be followed daily.
- Follow Deep Cleaning as per schedule.
B. INVENTORY
1) Inward-Outward
- Follow defined process for stock Inward & Outward
2) Stock opening
- Stock opening should be entered in the register.
- Boxes must not lying on floor
3) Stock Return
- As per the list, remove inventory from the shelves and pack them, to be sent back to warehouse.
4) Global Count
- Global count Goods every week, as per schedule
5) Asset Management
- In case any equipment’s are not working (Eg: Milk Machine, stove, light, camera, computer, printer, etc) then get it repaired immediately
- Follow Maintenance Checklist
6) Visual Merchandising:
- Product to be displayed
7) Non-Trading Goods:
- Ensure stock is maintained as per the Checklist
- Refilling of goods to be done as per the checklist
C. DISCIPLINE
1) Grooming
- Follow grooming standards strictly.
- Ensure staff follows grooming standards.
2) Checklists & Reports:
- All checklist to be filled as defined in SOPs
- SOP’s of stores must be strictly followed
3) Staff Management
- Manager should solve staff issues, and if necessary inform Operations Executive / Manager & get the issue solved. Do not keep the issue pending.
- Give extra attention on new comers. Provide them on-the-job training, so that they get accustomed to work faster.
- Take decisions as per the HR policies.
- Ensure staff is disciplined on floor (Eg: No gossiping, No shouting, etc)
- Talk to everyone with respect. Address your seniors and customers with Sir/ Madam
- Lunch Management: Lunch rotation to be maintained. Do send everyone together for lunch
4) Selling Time & Planning Time:
- Ensure operations are conducted in Planning Time
- Concentrate only on sales during Selling Time
D. SALES
1) Monitor Sales Targets
- Motivate team to achieve store targets.
- Daily Meeting with the staff
- In every review meeting, discuss the targets and motivate them to achieve.
- Promote cross-selling and up-selling
2) Customer Service
- Ensure each customer is given service
- Staff must Namskar the customer when he/she walks in their counter.
3) Training
- Staff training to be conducted every week
- On the job training
4) Cash Counter:
- Cash Tally on daily basis
- Follow Cash Counter SOPs
- Train staff for cashiering
I. CHECKLISTS & REPORTS:
A. Maintain following: KRP
1) Opening & Closing Checklist Store Manager
2) Store Manager Checklist Store Manager
3) Cashier Checklist Store Manager / Cashier
4) Deep Cleaning Checklist Store Manager
5) Maintenance Checklist Store Manager
6) Opening Report Store Manager / Cashier
7) Closing Report Store Manager / Cashier
B. Review and check following:
8) BOH Housekeeping Checklist Housekeeping
9) FOH Housekeeping Checklist Housekeeping
10) FOH-Floor Cleaning Checklist Housekeeping
- Milk process
- Tea Making
- Cleaning milk boiling machine and tea boilers
- Ensure the tea making platform and gas is clean
- Taste the tea from every batch
- Ensure the service station is clean
- Ensure all the tea cups and trays are clean
- Ensure the sponge on service station is changed every 15days
- Follow washing procedure
- Handle cups with care to minimize breakage
- Give breakage report to outlet manager
- Cleaning as per FOH Housekeeping Checklist
- Deep cleaning of kitchen area every day before closing
- Cleaning of used cups tray table at regular intervals
- Ensure cleanliness is maintained in FOH
- Floor cleaning (Wet & Dry)
- Help the tea maker in cleaning milk boiling machine and tea boiler
- Follow up & Down process
Job Type: Full-time
Salary: ₹10,000.00 - ₹13,000.00 per month
Schedule:
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Speak with the employer
+91 7028111968
