SRE– Middleware Technology (API/EG)

Who we are:

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

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What you’ll do:

·       Provide L2 support production systems like application, database, middleware components, infrastructure, and network components.

·       Manage production incidents end-to-end within defined SLAs focusing on resolution rather than who caused it.

·       Interact with various stakeholders such as Release managers, program leads, service managers, development and test leads.

·       Review operational readiness requirements such as monitoring and alerting, log rotation, and resilience of the components and report the gaps.

·       Provide pre-implementation support with activities such as release notes review and implementation dry runs.

·       Protect production components by running health checks and monitoring latency and memory utilization.

·       Automate day-to-day activities and propose changes that improve reliability.

·       Participate in CAB and provide feedback on change requests.

·       Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.

·       Practice incident management best practices and perform RCA.

·       Participate in disaster recovery tests and operational acceptance tests.

·       Analyse the technology stack that makes up the product and optimize recovery time objective.

·       Work with team members spread across time zones.

·       Share knowledge, document improvements, and mentor junior resources.

·       It is good to have skill using Jenkins to orchestrate builds as well as link to Sonar, Maven, etc. to build out the CI/CD pipeline.

·       Support deployments of code into multiple lower environments.  Supporting current processes needed with an emphasis on automating everything as soon as possible.

·       It is good to have skill to design, Implement, and enhance our deployment automation based on Chef.  We need proven experience designing and implementing an overall release and deployment process.

·       It is good to have skill to design and implement a Git based code management strategy that will support multiple environment deployments in parallel.  Experience with automation for Branch management, code promotions, and version management.

·       Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.

·       Tools:

·       Log Monitoring Tool – Splunk

·       Application Monitoring tool – Dynatrace

·       Ticketing incident/problem management tool – Remedy

·       Dev-ops Basics - CI-CD Basics, Overview of Git, Bit-bucket, SonarQube, Ansible/Chef

Requirements

MustHave:

• API/EG experience (Basic)
  
• Linux & Shell Scripting (Basic)
  
• ITIL / ITSM(Basic)
  
• PL/SQL(Basic)
  
• SQL(Basic)
  
• Troubleshooting(Basic)
  
• Nginx(Basic)
  
• Java / JEE development experience interested in operations
  
• Event-Driven Architectures
  
• MQ or NATS broker or similar messaging solutions.
  
• Kafka
  
• Client-server communication aspects - sockets, TLS protocol
  
• Understand the concept of region and AZs.
  
• Production Support Experience
  
• Deployments MTF/Prod, Maintenance items (including stop/start, Disaster Recovery-related activities, etc.), CR for changes in MTF/Prod
  

Good To Have:

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·       Jenkins - CI/CD

·       Groovy Scripting/Yaml

·       Ansible/Chef