Inviting applications for the role of Sr Process Associate – Support Engineer
Responsibilities
- Scheduling andmonitoring automations
- Schedule and run robotic jobs as needed for operations and monitor Bots in Blue Prism platform
- Monitor control room jobs status and connected status
- Support monthly password reset activities and coordinate communication when needed with LOB and internal partners
- Monitor system exceptions
- Recommend continuous improvements to management team and drive efficiencies within control room functions
- Action Maintain current schedules and rules
- Complete Virtual Machine (VM) restarts as part of regular monitoring to ensure Automations are functioning as expected
- Track and monitor SLAs for governance and control
- Ensure support SLAs are met
- Call out to L2/L3 as needed
- Coordinate with client operations and IT to test and deploy fixes
Qualifications we seek in you!
Minimum qualifications- Bachelor's/Graduation/Equivalent
- Experience in production support / ITSM will be an asset
- Good communication skills, proficient in English
- Experience in problem solving and design.
Preferred qualifications
- Experience in Banking domain
- Experience in RPA platform is preferred.
- Certified in RPA tool is preferred.
JobSenior Process Associate
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingNov 23, 2023, 11:14:14 PM
Unposting DateMay 21, 2024, 11:14:14 PM
Master Skills ListOperations
Job CategoryFull Time