Address Driving all KPIs including SLAs and Service Quality e.g. SL/AL/FTR/ first response TAT, resolution TAT, Reopen […]
Ensuring adequate manpower for all LoBs and ensuring superior customer experience […]
Involvement in NHT batches, conducting Refresher training, ensuring timely application access creation & […]
Analyze Complaints/Requests & implement process corrections/automations for gaps derived through RCAs, […]
Responsible for Process & Workflow Integration to close gaps identified through audits […]
Partner management & Governance including Compliances- Forecasting, Capacity Planning, Accuracy...
