Address Responsible for managing Contact Center for the assigned zone and achieving the assigned acquisition and business targets
Responsible for achieving and monitoring sales targets for assigned Contact Centers (Loans, Cards, PMS, Life insurance, Mutual fund) etc. through team of Center Managers/ Deputy Center Managers, Team Managers and Digital Acquisition Executives.
Achieve business numbers in terms of accounts, margin, cost of acquisition, lead conversion etc. […]
Ensure call quality standards are met and the achieve the desired quality scores based on intensive and structured training interventions...
