Sr. Engagement Manager, Professional Services India

As a Senior Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.
Key job responsibilities
You will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a maxtrxed team to plan, organise and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected.
You will also provide where required:
•Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.
•Training – coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.
•Partnering – Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.
•Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
•Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .
As part of your role, you will need to travel to customers' site(s) and/or internal events when required.
We are open to hiring candidates to work out of one of the following locations:
Mumbai, MH, IND
•Extensive hands on experience delivering enterprise-level IT consulting projects in the FSI space using Agile, Waterfall and Hybrid methodologies
•Extensive working experience on Agile and Project Management delivery best practices, frameworks, methodologies and toolsets (e.g. Miro, Jira, Asana)
•Presented to C-level executives as well as to technical subject matter experts
•Project management certifications (e.g., APM, CSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)
•AWS / Cloud Experience and Certifications
•Deep understanding of the FSI segments and challenges