Solution Analyst Hr

This role provides application support to end users on a variety of issues/support for PeopleSoft North American Payroll, Global Payroll, Compensation, Performance, Benefits and Time & Labor. This department will be the second level support for our worldwide users.

Duties & Responsibilities

Functions

• Provide global functional support to end users. Interface with the Business to resolve PeopleSoft Human Resources and Payroll application related issues including data quality and system performance
• Support multi-currency financial transactions.
• Create and suggest workarounds for issues while waiting for fixes.
• Support systems interfaces with other enterprise system owners to ensure that business processes are streamlined, and business goals are achieved.
• Contribute as a key player on system upgrades (manage module(s) regression testing).
• System testing of all PeopleSoft Human Resources and Payroll application solutions, process and functionality, to ensure delivery of quality solutions.
• Create and maintain a knowledge base of issues and resolutions through ticketing system.
• Create and maintain training materials.
• Perform system testing for upgrades.

Qualifications

REQUIRED

• Bachelor or Master s degree in Computer Science or equivalent.
• Must be fluent in speaking and writing English.
• 3 to 5 years of experience working with PeopleSoft Human Resources, Payroll or other ERP tools.
• An understanding of Human Resources and Payroll.
• SQL knowledge to read and write queries.
• MS Office products experience.

DESIRED

• Knowledge of North American Payroll, Global Payroll , Compensation, Performance, Benefits and Time & Labor .
• Experience in troubleshooting functional and technical issues in HR, Benefits and Recruiting.
• Experience in multi-currency environment(s).
• Understanding of any other programing language is a plus.
• Working knowledge of integration through API is a plus
• Development experience in PeopleTools 8.5x or higher, Application Designer, Crystal Reports, PeopleCode, Application Engine, SQR, XML Publisher, Component Interface, Integration Broker is a plus.
• Should have good understanding of various Payroll & statutory requirements such as Tax, National Insurance, Pension etc
• Should be able to independently manage small to mid size projects, tasks like Project Status/Stakeholder updates

Knowledge, Skills, Abilities, and Other Characteristics

• Must have demonstrated strong interpersonal skills and be able to work effectively with a variety of individuals and skill levels.
• Must possess good analytical skills in order to troubleshoot and resolve business process, information system and interpersonal issues.
• Must have the ability to be accountable for quality customer service.

• Must be able to complete routine assignments without direction.
• Must be able to prioritize issues and requests based on customer urgency