SL Initiative-Officer - Nagpur

Group Company: HDFC Bank Limited

Designation: SL Initiative-Officer

Position description: To execute Aadhar enrolments at the enrolment branches

Primary Responsibilities:

• Aadhaar Operator:
• Brief the enrolment process to resident before and during enrolment to put the resident at ease and facilitate data capture
• To capture Demographic and Biometric data of the resident getting enrolled in the Aadhar client software
• As per UIDAI act, should collect the original guideline documents from customers for enrolment and updation
• Ensure compliance and 100% target achievement
• Central Team:
• Support and co-ordination for releasing timely MIS in end to end business activity in achieving overall business target for the PAN in Self-Help Group/
• Joint Liability group assets and liability business through a team of Cluster heads/Outreach Managers/Empowerment Managers.
• Business (both asset and liability) support role for business development in the given Region comprises of one or few states.
• Overall support of hiring and manpower placement, PIP management,Attrition monitoring and HR related compliance monitoring
• Coordination in staff training and new process / policy changes.
• Responsible for providing the support and end to end tracking of business / recovery / OTR / delinquent account follow up at cluster / regional level.
• Providing the timely MIS at the cluster / zonal level for various reporting purpose
• Ensure 100% complaince in the region
• Collection operational activities - Driving for digital adoption,solving technical queries,receipts reconciliation, manual debits, OTS letters follow up and maintenance of recovery records
• Coordinators:
• Assisting Regional Business Head/Area Collection Manager - SL Initiative
• Coordinating region activities and stream line information flow between different clusters and RBH/ACM office.
• The function involves working in conjunction with the RBH in overseeing the functioning of various branches. Coordination with branches to ensure that process and procedures laid down are adhered to.
• ACM Coordinators involves in driving the Collection officers for maximum recovery in delinquent accounts, debits raising, receipts reconciliation and all other MIS works
• MIS, Budgets / Targets Setting : The job involves preparation of Budgets for the Region, Generation & compilation of reports, preparing MIS , handling complaints etc.
• Updation of correct mapping for entire staff in the region in eManpower portal on monthly basis

Additional Responsibilities:

• Productivity-
• Aadhaar Operator - 16 enrollments per working day
• Central team (Business support)
• End-to-end Channel support - Weightage 50%
• 100% complaince - Weightage 30%
• Query resolution - Weightage 10%
• Issue resolution - Weightage 10%
• Central team (HR & Finance support)
• End-to-end HR complaince - Weightage 50%
• Driving hiring gap- Weightage 10%
• PLP,Allowance & HR related queries - Weightage 20%
• MIS Support - Weightage 20%
• Central team (Collection Support)
• Digital adoption - Weightage 20%
• Technical query resolution (Digital app for Collections)- Weightage 20%
• Receipts reconciliation- Weightage 20%
• Manual debits handling- Weightage 20%
• OTS letter follow up and maintenance in the system- Weightage 10%
• MIS support- Weightage 10%

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree
  
• Academic score: 50% +

Required work experience

• Industry: BFSI
• Role: Fresher/Sales
• Years of experience: 1 to 3

Required Competencies:

• Should have completed minimum 2 year in the current job role.
• Excellent communication & interpersonal skills.
• Should be familiar with banking operations and procedures
• Performance, branch experience, and customer orientation will be the key determinants.
• Proficient in MS Office – Word, Excel & Power Point.

Required Knowledge:

Work experience in the profile

Required Skills:

Graduate and above

Other:

• Reporting Designation: Product Manager/Outreach Manager/Collection Manager/Regional Business Head/Area Collection Manager
• Reporting Department-Sub BU: SL Initiative Support

Other details

• Contract Types: PERMANENT