AddressGroup Company: HDFC Bank Limited
Designation: SL Initiative-Collection officer
Position description: Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.
Primary Responsibilities:
- Visiting delinquent clients :- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.
- Calling to clients on daily basis for reminder and follow ups
- Depositing collected amount from clients in group accounts :-
- Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken.
- Updating the collection mobile apps/ Registers :- Updating all cash and non-cash transactions/ visits in VYMO app of collection.
- Maintaining collection registers like CDS register at branch (If required).
- Timely takeover of newly allocated clients, Support Tools : - Taking over newly mapped clients from business within the time frame and making further follow up for recovery
- Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
- This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.
Additional Responsibilities:
- Negotiate Payment Schedules : - Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
- Productivity : - Monthly Target for Collection Officer is 1 lakh Recovery
- Academic score: 50% +
Required work experience
- Industry: BFSI
- Role: Fresher/Sales
- Years of experience: 1 to 3
Required Competencies:
- Good Team spirit
- Inter personal skill
- Time / Team Management
- Good communication skill
- Proactive & focused approach
Required Knowledge:
Work experience in the profile
Required Skills:
Graduate and above
Other:
- Reporting Designation: Collection Manager - SLI
- Reporting Department-Sub BU: SL Initiative Collection
Work Environment Details:
Specific requirements
- Travel: Customer Visits
- Vehicle: 2 wheeler preferred
Other details
- Contract Types: PERMANENT
Skills: Communication, Proactive, Team Management, Interpersonal Skills, Time Management
Experience: 1.00-3.00 Years
