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Foundation Services, part of the LSEG Infrastructure & Cloud organisation, are searching for a Director level position to lead Site Reliability and drive a professional, best in class, approach to service operations across the Production infrastructure environment.
Foundation Services operates globally with around 600 people in functionally aligned teams across Data Centres, Storage, Platforms, Database, Middleware and the virtualized Private Cloud.
This role will own the Site Reliability & Service Management function, as a horizontal across those technical pillars, to drive improvements across the infrastructure estate and increase business context and service centricity across all teams. The SRE director will drive enhanced training, practice scenario drills, increased use of automation to reduce manual risk and process optimisation to deliver greater maturity on incident handling, change preparation and problem management read across opportunities.
Key responsibilities of the role:
Leads by example implementing Production Service Improvement and Site Reliability Book of Work across the Foundation Services division.
Owns stability into business-critical services, leads key collaborator meetings, role models leadership behaviours, mentors teams and establishes credibility through quality service management, communication and technical execution.
As the global Site Reliability lead, consults with partners and teams both internally and externally on the execution of complex projects and operational events such as Disaster Recovery testing, identifying, prioritising, and coordinating staffing and readiness for significant infrastructure changes. and Production service operations.
Cultivates, develops, and adopts innovative/automated technical solutions to improve major infrastructure components, systems, and features to improve the availability, incident response, scalability, latency, and efficiency of LSEG’s services.
Accountable for incident response, problem, change and production improvements that deliver a step-change uplift in critical metrics such as MTTR, reduction of Major Incidents and drives improved Site Reliability processes and consistent levels of service management approach within division.
Proactively continues to build and apply relevant business domain knowledge that may relate to workflows, data pipelines, business policies, configurations and constraints.
Leadership responsibilities
Leads by example on Production Service Management, ensuring that all teams are trained and practiced in appropriate service management standards, methodologies, policies and understand their role in service delivery
Ensures resource allocation aligns with business priorities and determine solutions for more optimal utilisation of resources.
Drives High Performance by provides guidance on increasing availability and performance of critical services, building automation to prevent problem recurrence, and building efficient, automated responses for non-exceptional service conditions.
Knowledge & Behaviours
Extensive experience in delivering critical Production Infrastructure Services in global Financial Services industry or similar regulated organisations, applying ITIL/Service Management methodologies and standard processes.
Grows Business and Technical expertise, with functional knowledge of Production Site Reliability in areas such as Data Centre, Storage, Private Cloud, Server Management, Database, Middleware, Directory Services & Cyber/Authentication technologies.
People leadership and cross-team engagement with experience of working with multi-country organisations and complex post-merger integration programmes with significant business impact
Personal skills and capabilities
Exceptional leadership and influencing skills. Consistent track record of ability to influence broadly across multiple functions and establish significant relationships with executive leadership.
Experience of efficiently planning and delivering large-scale sophisticated Technology integration and Technology transformation programmes. Confident in principles of project/programme management.
Excellent verbal, written and interpersonal communication skills. Able to adapt style and convey technical concepts to both technical and non-technical audiences.
Highly skilled defining critical path to drive outcomes by agreeing actions across multi-functional teams including vendors, internal teams, and international business units, promoting knowledge capture and use within and across teams.
About LSEG
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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