AddressServices Team Member
About the Role
In this role, you will be joining the Customer Services team. This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using. You will play a key role in building and sustaining customer and partner relationships, while driving the adoption within the customer's organization and ensuring that customers get the full benefits of using our platform.
What You'll Do
- Gain deep knowledge, understanding, and experience with the product and how it is integrated with other systems in a customer environment.
- Become a trusted customer advisor, engaging with a wide range of people, from the most senior to the most junior. Help the customer get the most value.
- Design the solution in collaboration with the customer, develop project plans, and execute on them. Deliver and launch solutions on time that meet customer needs.
- Train users to take full advantage of the product.
- Work closely with the account team to support the sales process.
- Collaborate with the engineering team on evolving the product to better meet customer needs.
Your Background
- 3-5+ years of relevant experience (consulting, development, professional services, or sales engineering experience); ideally including enterprise implementations.
- Bachelor's degree required. (Degree is in a STEM field preferred)
- Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about for the first time.
- Excellent written and verbal communication skills.
- Able to construct a thoughtful and effective strategy for organizing and sharing sales and marketing information.
- Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus.
- Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality.
