Service Team Lead - Kanpur ( Qr Sales)

Ø Capable to handle minimum 20 to 25 FSE's (on-roll).

Ø Base Location Geographical knowledge required.

Ø Team handling & motivation

Ø Handling merchants complaints day to days basis

Ø Allocation of the complaints to the FSE's based on pin codes.

Ø He should aware of the TaT closer (with in the time line) minimum 48 hours

Ø Device return pic-up from merchant by Service Team (FSE's).

Ø Team follow-ups on merchants complaints vs closer part.

Ø Finally Team (FSE) productivity responsibility.