AddressJob Description:
TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company. Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions. TVS Motor has four state-of-the-art manufacturing facilities at Hosur in Tamil Nadu, Mysore in Karnataka, Nalagarh in Himachal Pradesh and Karawang in Indonesia and is the first two-wheeler manufacturer in the world to be conferred with the prestigious Deming Prize for excellence in quality. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys for five years. We have been ranked No. 1 Company in the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company, Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland.
Website: http://www.tvsmotor.com/
- Service Marketing activities to enhance Dealership Business
- Monitoring Same Day Delivery (SDD) of all Products
- Monitoring Customer Concern Resolution (Resolution within 24 hours)
- Monitoring Service Market Share (Service Revenue achieved / Service Potential)
- Monitoring Part & Labour per Job Card
- Call Centre Management
- Secondary Outlet Appointments (Direct ASC, Indirect ASC, Dealer Branch)
- Monitoring New Service Outlet Performance
- Close coordination with Field to effectively implement Service Marketing Activities
- Service Process Digitisation
- CSI / NPS
- Monitoring Service Budget Utilization
- New Business Opportunities (RSA, AMC)
- Monthly Service MIS
