Service Operations Technician

About Kinaxis

Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery. For more news and information, please visit kinaxis.com or follow us on LinkedIn. 

Service Operations Technician

Job location: Chennai, India

About the team

As a Service Operations Technician, you'll be an integral part of our team responsible for deploying changes, updates, and enhancements for our application within our SaaS-based environment. The role involves ensuring a seamless and efficient deployment process to maintain system integrity and improve overall user experience.

What you will do

• Collaborate with cross-functional teams to plan and schedule the deployment of software changes, updates, and new features in the SaaS environment.
• Implement and adhere to change management processes to minimize disruption to services during deployments.
• Execute deployment plans and ensuring accurate implementation of changes while maintaining system stability.
• Conduct pre-deployment testing and validation to ensure the functionality, performance, changes before release.
• Actively troubleshoot and resolve deployment-related issues or conflicts that may arise during or after deployments.
• Maintain comprehensive documentation of deployment processes, configurations, and version control for future reference.
• Identify areas for improvement in deployment procedures, tools, or methodologies to enhance efficiency and reliability.

What we are looking for

• Ideally 2 years of progressive experience in software deployment, upgrades, or technical support. 
• Strong knowledge of Windows Base operating system
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Ideally has experience in a global SaaS based organization.
• Ideally has supported mission critical software.
• Completion of a specialized Diploma Degree in Computer Technician Science.
• Strong problem-solving skills with a keen attention to detail and ability to troubleshoot complex issues.
• Effective communication skills to collaborate with cross-functional teams and stakeholders. 

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What we have to offer

• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
• Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion  - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. 

For more information, visit the Kinaxis web site at www.kinaxis.comor the company’s blog at http://blog.kinaxis.com/.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.