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Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
JOB RESPONSIBILITIES
- To develop and electronically author Service information(Disassembly and Assembly Information) for delivery via the Service Information System (SIS) to dealers and customers worldwide.
- Utilize the ACM (Advanced content management) system to develop and electronically author Disassembly and Assembly information used to service Caterpillar Machines, Engines, and Work tools. Assignments support NPI, regular Product changes, and non-current product design. Service information that is produced by the Service Information Developers has a significant impact on the efficiency and profitability of dealer service operations.
- Involves Continuous interaction with Mechanical Lab professionals, Project leaders, Product design and Service Support Engineers, and the use of a variety of corporate systems, tools and resources.
BACKGROUND/ EXPERIENCE
- Bachelor's degree in Mechanical/Automobile Engineering with 03 to 04 years or equivalent accredited associate degree with a maximum of 4 to 5 years of job-related experience in creating/handling Disassembly and Assembly Manuals.
- Experience in Servicing/ Maintenance/Troubleshooting/Technical writing in the Earthmoving industry or equivalent. A person who worked with Caterpillar Machines, Engines, and Work Tools will be given first preference.
- Candidates with good knowledge in reading and interpreting Engineering drawings, experience in 3D modeling tools, and Knowledge of Service Tools and applications are preferred.
- Self-driven, able to complete the task given with less supervision.
- Good mechanical/electrical aptitude, Personnel & Product Safety mindset, customer focus, initiative, planning & organizing with good communication skills and interpersonal skills are essential.
- Fully conversant with ACM, TEAMCENTER VisMockup, CANVAS, Creo Illustrate and VR software & Tools
Caterpillar is an Equal Opportunity Employer (EEO).
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