AddressJob Description: Service Desk Engineer
Location: Bangalore
Format: On-site
Job Vaccination Requirement: Yes
WONDERING WHAT’S WITHIN VERALTO? TAKE A CLOSER LOOK.
At first glance, you’ll see Veralto’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and product identification.
Career development is important to us - you’ll find associates who are as certain about their impact as they are about where they’re headed next. You’ll find the Veralto Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
We hope you’ll see yourself here, too. What you find at Veralto — and within yourself — might just change the world.
WHO WE ARE:
Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign, and display industries. With headquarters in Ghent ‐ Belgium, Esko employs around 1,800 associates worldwide.
WITHIN YOUR ROLE, YOU WILL:
We are seeking a dedicated and customer-focused IT Service Desk Engineer to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and flexible to work in 24/7 environment.
Main responsibilities and key activities:
- Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery, and O365 tools.
- Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.
- Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
- Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
- Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
- Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
- Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
- Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery.
WE ARE LOOKING FOR A PROFESSIONAL WHO HAS:
- Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.
- Proficiency in troubleshooting common desktop, laptop, and mobile device issues.
- Familiarity with remote support tools and technologies.
- Active Directory User Administration.
- Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
- Customer-centric approach with a passion for delivering exceptional customer service.
- Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Experience working with IT Service Management practices (e.g. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.
- Flexible to work in different shifts to provide 24/7 support.
OUR CORE VALUES:
At Veralto, we are driven by a sense of wonder for what we can create—and what we can become. Here, you will accelerate your career while driving innovation that improves lives. You will work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you would like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.
We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us! Apply today.
YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum of 2 years of experience in an IT Service Desk or technical support role.
OUR OFFER:
You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself.
We offer a competitive compensation package with additional benefits such as company car, net allowances, bonus plan, medical insurances, legal counselling resources, regular team events and flexible working (flexible working hours and homeworking).
UNSOLICITED ASSISTANCE
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral.
Veralto Corporation and all Veralto Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
